Vietnam pharmacy survey links communication and counseling with satisfaction
A cross-sectional survey of 409 community-pharmacy customers in Da Nang, Vietnam, found that communication and responsiveness, counseling and clinical information, ...
Tag: customer satisfaction
Tanzanian shoppers rate supermarket marketing higher than Croatian consumers
A survey of 991 supermarket shoppers in Croatia and Tanzania found statistically significant differences across all five marketing mix dimensions, ...
Crashes and Glitches Drive Everything: Scientists Map the Hidden Chain of App Frustrations
A new ISM-MICMAC study reveals that technical root causes such as app crashes and device incompatibility drive the cascade of ...
AI Reads a Million App Reviews to Reveal Why Consumers Distrust Open Banking
A new study applies structural topic modeling and sentiment analysis to over one million Google Play reviews of open banking ...
Why Indian Consumers Go Green: Satisfaction Drives Green Banking Adoption, Study Finds
A survey of 760 consumers in Gujarat shows customer satisfaction is the dominant driver of green banking adoption in India, ...
AI Personalization Wins Indian Hotel Guests Through Value, Not Speed Alone
A structural equation modelling study of 276 Indian hospitality consumers finds that perceived value, not service quality or response speed, ...
Four Design Factors Decide Whether Online Shoppers Stay Satisfied, Study Finds
A new survey study of 400 online shoppers finds that communication, usability, website design, and privacy significantly drive customer satisfaction ...
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Mothers who receive childcare support from maternal grandparents show more parental warmth, finds NTU Singapore study
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University of Seville Breaks 120-Year-Old Mystery, Revises a Key Einstein Concept
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Bee body mass, pathogens and local climate influence heat tolerance
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Researchers record first-ever images and data of a shark experiencing a boat strike
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Groundbreaking Clinical Trial Reveals Lubiprostone Enhances Kidney Function
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