AI research on online customer experience shifts from automation to emotion, ethics and trust
A bibliometric analysis of 257 Scopus-indexed articles from 2015 to 2024 shows artificial intelligence research on online customer experience has ...
Tag: chatbots
AI chatbots may build more consumer trust than humans in luxury sustainability messaging
A scenario-based experiment with 346 U.S. consumers found that identical luxury sustainability information was linked to stronger trust-mediated intentions when ...
AI Chatbots Vary Widely in Shingles Patient-Education Quality, Study Finds
A cross-sectional evaluation of five large language models found that GPT-5 produced significantly higher-rated shingles patient-education text than its competitors, ...
Cybersecurity chatbots work best as assistants, not replacements, study finds
A mixed-method study combining a bibliometric review of 2,015 publications with interviews of 10 developers and 10 users finds that ...
AI Chatbots Could Reshape Cannabis Use Support, But Safety Questions Loom
A new editorial outlines how AI chatbots and just-in-time adaptive interventions could expand psychosocial support for cannabis use disorder, while ...
As Intelligent Machines Reshape Work and Information, Expert Urges Planning Now
A fortieth-anniversary editorial in AI & Society argues that AI's displacement of jobs and its grip on information demand coordinated ...
Chatbots Deliver Less Diverse Knowledge Than Web Search, Study Finds
A study of 27 language models across 155 topics found that every tested chatbot presented less varied information than Google, ...
Cross-sectional survey finds chatbot use widespread among Sudanese medical students
A cross-sectional survey of 2,507 Sudanese medical students found widespread chatbot use and high rates of distress, but did not ...
AI chatbots differ in reliability, usefulness and readability for dental implant questions
A comparative study of 99 dental-implant questions found that DeepSeek led in expert-rated reliability, ChatGPT in usefulness, and DeepSeek and ...
AI Chatbots Answer Spine Fracture Questions, but Every Model Produced Some Potentially Unsafe Advice
Millions of older adults now type their medical worries into a chatbot before they call a doctor, and one of ...
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Mothers who receive childcare support from maternal grandparents show more parental warmth, finds NTU Singapore study
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University of Seville Breaks 120-Year-Old Mystery, Revises a Key Einstein Concept
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Bee body mass, pathogens and local climate influence heat tolerance
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Researchers record first-ever images and data of a shark experiencing a boat strike
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Groundbreaking Clinical Trial Reveals Lubiprostone Enhances Kidney Function
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