The Mount Sinai Fuster Heart Hospital’s cardiology faculty practice has been honored with the distinguished 2024 Human Experience Pinnacle of Excellence Award® by Press Ganey, a leading authority in patient experience metrics across the United States. This accolade distinguishes organizations that exhibit unparalleled commitment to patient-centered care by consistently delivering exceptional experiences over multiple years. The recognition underscores Mount Sinai’s relentless pursuit of excellence in cardiovascular medicine, underscored by its status as a national leader and a touchstone for innovative heart care.
Located at The Mount Sinai Hospital, the Fuster Heart Hospital faculty encompasses an elite group of cardiologists specializing in an array of subspecialties within cardiovascular medicine. Their expertise spans general cardiology, interventional cardiology, cardiac electrophysiology, heart failure management, valvular heart disease, women’s heart disease, adult congenital heart disease, vascular medicine, and cardiovascular genetics. The breadth and depth of this multidisciplinary team allow for comprehensive, nuanced patient care, integrating advanced diagnostic and therapeutic strategies. As one of only ten heart centers nationwide—and the sole recipient in New York—to earn the Pinnacle of Excellence Award®, Mount Sinai’s practice exemplifies top-tier quality on a national scale.
The Human Experience Pinnacle of Excellence Award® measures consistent high performance across several critical domains including patient experience, clinical quality, and engagement of both physicians and employees, using a rigorous data analysis spanning three full years—from April 2021 through March 2024. This extended evaluation period ensures that the honored institutions demonstrate sustained excellence rather than episodic success. Mount Sinai’s ability to maintain such standards is a testament to its institutional culture that prioritizes seamless care pathways, continuous quality improvement, and empathetic patient interactions.
Valentin Fuster, MD, PhD, President of the Mount Sinai Fuster Heart Hospital, reflects on this achievement as a reinforcement of their core mission to enhance patient experience through innovation and dedication. The hospital’s approach includes deploying cutting-edge technologies in cardiac imaging, interventional techniques, and personalized medicine, all while fostering strong patient-provider relationships. This duality of technical prowess and humanistic care creates an environment where patients feel both confident in the clinical expertise and respected as individuals.
Deepak L. Bhatt, MD, MPH, MBA, FACC, FAHA, FESC, MSCAI, Director of the Fuster Heart Hospital, highlights the institution’s seminal advancements in cardiovascular care, positioning it among the top 5 percent of healthcare providers nationally in patient experience measures over the award period. Press Ganey’s collaboration with over 41,000 healthcare facilities globally sets a high bar, making this distinction particularly significant. The recognition flows from integrative strategies that combine detailed patient feedback, comprehensive staff training, and data-driven clinical practices to enhance outcomes.
Mount Sinai’s standing as a global leader in cardiology is further corroborated by its top rankings. The Fuster Heart Hospital is ranked No. 4 nationally in cardiology, heart surgery, and vascular procedures by U.S. News & World Report®. Internationally, it is positioned No. 6 in Newsweek’s list of “The World’s Best Specialized Hospitals.” These rankings consider clinical outcomes, patient safety indices, research productivity, and innovation capacity, consolidating Mount Sinai’s reputation on both national and global stages.
The institution operates within the larger Mount Sinai Health System, the largest academic medical system in New York City. This network includes six hospitals, a premier medical school, and an extensive ambulatory infrastructure serving a diverse urban and regional population. Together, they form a hub of translational research, education, and clinical care delivery, striving to provide healthcare that is not only effective but equitable and accessible.
Mount Sinai’s research initiatives in cardiovascular medicine are distinguished by their emphasis on translational approaches that bridge fundamental biological discoveries and clinical application. Ongoing projects include genetic studies that illuminate the molecular underpinnings of cardiovascular disorders, development of novel electrophysiological mapping techniques, and investigations into vascular biology that inform new treatments for heart failure and coronary artery disease. This research ecosystem fosters continuous innovation, ensuring that patient care evolves in tandem with scientific advancements.
The faculty’s expertise in cardiovascular genetics is particularly noteworthy, as it enables tailored therapies for complex congenital and acquired heart diseases. Through precision medicine, genetic profiling guides therapeutic approaches, improving prognostic accuracy and optimizing treatment regimens. Additionally, specialized programs in women’s heart disease address sex-specific cardiovascular risk factors and manifestations, filling a critical gap in traditional cardiology.
Patient experience at Mount Sinai is enhanced by a sophisticated integration of data analytics and patient-reported outcomes. The health system employs advanced algorithms to monitor care quality metrics, enabling real-time adjustments that mitigate risks and improve satisfaction. Additionally, mentoring programs cultivate physician engagement, resilience, and communication skills, recognizing the centrality of caregiver well-being in sustaining patient-centered care.
Mount Sinai’s commitment to continuous improvement is evident in its repeated receipt of the Human Experience Pinnacle of Excellence Award®, having also been honored in 2023. This recurrent achievement signals an institutional paradigm where iterative learning, responsiveness to patient feedback, and strategic leadership converge to elevate healthcare delivery standards year after year.
In summation, the 2024 Human Experience Pinnacle of Excellence Award® recognizes Mount Sinai Fuster Heart Hospital as a paragon of clinical and experiential excellence in cardiovascular medicine. Through its interdisciplinary expertise, innovative research, and unwavering dedication to patient-centered care, Mount Sinai not only advances the frontiers of cardiology but also redefines the healthcare journey for its patients, setting a benchmark for institutions nationwide.
Subject of Research: Cardiovascular care, patient experience, and clinical quality in cardiology.
Article Title: Mount Sinai Fuster Heart Hospital Awarded 2024 Human Experience Pinnacle of Excellence for Outstanding Cardiovascular Care
News Publication Date: 2024
Web References:
https://www.mountsinai.org
Image Credits: Mount Sinai Health System
Keywords: Cardiology, Hospitals, Health care delivery, Circulatory system, Education research, Heart disease, Early educational intervention, Discovery research, Electrophysiology, Heart failure, Congenital heart disease, Human genetics
