Supervisors, coworkers tolerate unethical behavior when production is good, Baylor study
WACO, Texas (April 6, 2016) – Your coworker wastes time. He mismanages resources. He's been known to engage in activities that you and others consider conflicts of interest. Yet, he seems to "do no wrong" in the eyes of the company.
Because he's producing.
A new Baylor University study published in Personnel Psychology – ""I Don't Want to be Near You, Unless…": The Interactive Effect of Unethical Behavior and Performance onto Workplace Ostracism" – investigates why employees' unethical behaviors may be tolerated versus rejected.
"In this study, we're asking the questions: When and why are people ostracized – or excluded from the group – while at work?" said the study's lead author, Matthew J. Quade, Ph.D., assistant professor of management in Baylor's Hankamer School of Business. "Our research contributes to an ongoing conversation regarding whether people's competence is more important than morality within the context of organizations."
Researchers conducted a total of three studies and surveyed 1,040 people – including more than 300 pairs of supervisors and their employees.
Study results show:
- High job performance may provide a motivated reason to ignore moral violations
- Unethical people are more likely to be ostracized if they do not perform well
- These results exist regardless of gender
- These results exist regardless of the ethical culture of the organization
"Unethical, high-performing employees provide contrasting worth to the organization," researchers wrote. "The employees' unethical behaviors can be harmful, but their high job performance is also quite important to the organization's success. In this vein, high job performance may offset unethical behavior enough to where the employee is less likely to be ostracized."
On the flip side, unethical, low-performing individuals do not fare as well.
"[They] not only violate moral norms, but they fail to fulfill role expectations, which would make them particularly difficult to work with as evidenced by relationship conflict," researchers said. "People, then, are expected to demonstrate their disapproval towards those who create conflict by ostracizing them."
Quade said the research ultimately shows that unethical behavior, while overlooked in some cases, and ostracism are detrimental to the organization and all involved.
"Unethical, yet high-performing employees, their work groups, and their organizations may exist on a false foundation that has the potential to crumble and cost employees their jobs and their organizations significant amounts of money," researchers said.
The study offered two ways that organizations can curtail improper behavior and curb workplace ostracism:
1. Make it clear that employees' unethical behaviors, regardless of performance, will not be tolerated.
"Leaders need to be particularly diligent in swiftly disciplining unethical behavior," researchers said. "Organizations might consider hiring and training ethical leaders who will demonstrate and espouse the importance of behaving ethically."
2. Provide a more functional way for employees to respond to unethical employees.
"Relationship conflict and workplace ostracism can adversely affect the organization's bottom line because of reduced performance and satisfaction and increased withdrawal," researchers said. "Employees could be encouraged, and even rewarded, for discussing suspect behaviors with their leaders."
Study co-authors include Rebecca L. Greenbaum, Ph.D., associate professor of management at Oklahoma State University, Spears School of Business, and Oleg V. Petrenko, Ph.D., assistant professor of management at Texas Tech University, Rawls College of Business.
ABOUT BAYLOR UNIVERSITY
Baylor University is a private Christian University and a nationally ranked research institution. The University provides a vibrant campus community for more than 16,000 students by blending interdisciplinary research with an international reputation for educational excellence and a faculty commitment to teaching and scholarship. Chartered in 1845 by the Republic of Texas through the efforts of Baptist pioneers, Baylor is the oldest continually operating University in Texas. Located in Waco, Baylor welcomes students from all 50 states and more than 80 countries to study a broad range of degrees among its 12 nationally recognized academic divisions.
ABOUT HANKAMER SCHOOL OF BUSINESS
Baylor University's Hankamer School of Business provides a rigorous academic experience, consisting of classroom and hands-on learning, guided by Christian commitment and a global perspective. Recognized nationally for several programs, including Entrepreneurship and Accounting, the school offers 24 undergraduate and 14 graduate areas of study, as well as Ph.D. programs in Information Systems, Entrepreneurship and Health Services Research. Visit http://www.baylor.edu/business and follow on Twitter @Baylor_Business.